Question 1

How far ahead can I book a court?

Accepted Answer

Each club sets this. Members, visitors, coaches, and club managers can have different advance-booking windows. Check your club’s booking calendar or ask the club office if you are unsure.

Question 2

How long is a court booking?

Accepted Answer

Session lengths are a club setting. Many clubs offer 30, 60, or 90 minutes, but yours may differ. Available durations show when you pick a time on that club’s calendar.

Question 3

Can visitors book, or only members?

Accepted Answer

That depends on the club. Some clubs allow visitor bookings (often with a fee); others are members-only. If visitors are allowed, the person who makes the booking is usually responsible for visitor fees.

Question 4

How do I add playing partners or a visitor?

Accepted Answer

When you book, search for other club members by name. To include someone who is not a member, add a Visitor if your club allows it — then enter their details. Exact options (who you can add, and any fees) follow that club’s settings.

Question 5

Can I change who I am playing with after I book?

Accepted Answer

Often you cancel the booking and make a new one with the right players. Clubs can also set how close to the start time you may cancel. If you need a change and cannot rebook, contact the club.

Question 6

How do I cancel a booking?

Accepted Answer

Open the booking and cancel it, as long as you are still inside the club’s cancellation window. Members, visitors, and coaches can have different cut-offs (hours and minutes). Late cancellations may not be allowed.

Question 7

Can I book a court only for serving practice?

Accepted Answer

Only if the club has set that up — for example a practice wall or a court they allow for hitting. There is no separate “practice” button on every club. If you do not see a practice option, ask the club how they want those sessions booked.

Question 8

Why don’t I receive emails?

Accepted Answer

Check junk or spam first and mark Open Active as a trusted sender. Booking and account emails come from Open Active; newsletters come from the club (often via Mailchimp or MailerLite) and only if that club uses email marketing. If you still see nothing, ask the club or contact support.

Question 9

What if I forgot my password?

Accepted Answer

On the login screen, use the forgotten-password link and follow the email. If the email does not arrive, check junk. Password reset is the same for every club — your club cannot set a different login email flow.

Question 10

Can two people book the same court at the same time?

Accepted Answer

No. Availability is live. Once a slot is confirmed, it is taken. If a time still looks free but you cannot book it, it is usually a club rule — your role’s booking window, opening hours, a blocked coaching or event slot, or an unpaid fee.

Question 11

What hours can I book?

Accepted Answer

Each club sets opening and closing times, and can block repeating slots for coaching, leagues, or maintenance. You only see times that club has made bookable for your role.

Question 12

Can I book from my phone?

Accepted Answer

Yes. Use the Open Active app (Android or iOS) or the website in a phone browser. You still book that club’s courts under that club’s rules.

Question 13

Do coaches and club managers follow the same booking rules as members?

Accepted Answer

Not necessarily. Clubs can set different advance windows, cancellation cut-offs, and fees for members, visitors, coaches, and club managers.

Suluhisho la kuweka nafasi ya uwanja

Faida kuu

Reduce phone calls and administrative burden

24/7 online scheduling for members

Automated conflict prevention

Customizable booking rules per club

Support for all racket sports

Court bookings

Membership payments

Guest payments

Match play & rankings

Easy online booking

Flexible scheduling rules

Real-time availability

Multiple booking types

Mipangilio na chaguo za msimamizi wa klabu

Maswali yanayoulizwa mara kwa mara