Cookies Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

OpenActive uses cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the Platform to function properly. They enable core functionality such as:

• User authentication and session management
• Maintaining your login state
• Remembering your preferences and settings
• Security and fraud prevention

These cookies cannot be disabled as they are essential for the Platform to work.

2.2 Functional Cookies

These cookies enhance functionality and personalization, such as:

• Remembering your language and country preferences
• Storing your favorite clubs
• Maintaining your booking preferences

2.3 Analytics Cookies

These cookies help us understand how visitors interact with the Platform by collecting and reporting information anonymously. This includes:

• Page views and navigation patterns
• Feature usage statistics
• Error tracking and performance monitoring

We use this information to improve the Platform's functionality and user experience.

2.4 Marketing Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may be set by us or by third-party advertising partners.

3. Third-Party Cookies

We may use third-party services that set their own cookies, including:

• Analytics Providers: To analyze website traffic and usage patterns
• Payment Processors: To securely process payments
• Email Service Providers: To deliver transactional and marketing emails
• Social Media Platforms: If you interact with social media features

These third parties have their own privacy policies and cookie practices. We encourage you to review their policies.

4. Cookie Duration

We use both session cookies and persistent cookies:

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Remain on your device for a set period or until you delete them

5. Managing Cookies

You have the right to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

5.1 Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Privacy, search, and services → Cookies and site permissions

5.2 Impact of Disabling Cookies

Please note that disabling certain cookies may impact your experience on the Platform. Essential cookies are required for core functionality, and disabling them may prevent you from using certain features.

6. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. We do not currently respond to DNT browser signals.

7. Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Cookies Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about our use of cookies, please contact us at:

Email: privacy@openactive.net
[Additional contact information]