Question 1

Why don't I receive emails?

Accepted Answer

Please check your junk mail and if this is where emails are going to, right click on email message (Before opening email) and mark as 'Never block sender'. If not found please message us to resolve.

Question 2

What if I forgot my password?

Accepted Answer

Below login details is a link for retrieving forgotten password.

Question 3

Can courts be booked for serving practice?

Accepted Answer

At this stage it is not possible.

Question 4

Do I need to enter the guest name when making a booking?

Accepted Answer

Only the word Guest can be selected from list and once selected it will give you the option to enter name and number of the Guest.

Question 5

Can you change the name of playing partner after booking confirmation?

Accepted Answer

To change the name of a playing partner/s, cancel the existing booking and re-book.

Question 6

Can a guest book a court?

Accepted Answer

If a club has enabled the feature for guests to pay and book then they can. Registered members that book for a guest/s will be responsible to get the visitors fees to the club.

Question 7

Why didn't my subscription renewal reflect the updated price?

Accepted Answer

If the renewal was processed automatically, the system uses the latest price at the time of renewal. However, if a renewal is created manually (e.g., by an admin), it uses the original price unless it's manually updated on the subscription or order.

Question 8

Can I change the price of a subscription after a customer signs up?

Accepted Answer

Yes. You can update the price by editing the customer's subscription under WooCommerce > Subscriptions. Scroll to the product line item and manually adjust the price — this will apply to all future renewals.

Question 9

What happens if a customer doesn't pay their renewal on time?

Accepted Answer

If a renewal order remains unpaid, future renewals are paused. Once the outstanding invoice is paid, a new renewal order will not be automatically created. An admin must manually generate it under the subscription.

Question 10

Can subscriptions be paused or suspended?

Accepted Answer

Yes. Admins can manually pause or suspend subscriptions at any time. Paused subscriptions will not generate renewal orders until reactivated.

Question 11

Does cancelling a membership remove the user's access immediately?

Accepted Answer

If the subscription is cancelled before the end of the billing period, the customer will retain access until the current term ends. After that, access is removed automatically.

Question 12

How can I update my billing information?

Accepted Answer

Customers can update their payment details by logging into their account and visiting the Subscriptions section, then clicking "Change Payment Method".

Question 13

How to update Mailchimp audience list?

Accepted Answer

Go to Mailchimp Sync Section then go to Bulk Subscribe or Unsubscribe. To unsubscribe old members, select Guests or Outstanding Payment under Roles and click scan. It will then select those users and you can click Unsubscribe. To make sure players are subscribed, you can select Player or Parent Player under Roles and click scan. It will then select those users and you can click Subscribe.

Frequently asked questions

Court Booking solution

Member manager add-on

Emailers add-on