Privacy Policy

1. Introduction

OpenActive ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our court booking and club management platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password
• Profile Information: Profile photos, biographical information, and preferences
• Booking Information: Court bookings, dates, times, and player selections
• Payment Information: Payment method details (processed securely through third-party payment processors)
• Club Information: For club administrators, club details, logos, settings, and member lists
• Communication: Messages, feedback, and support requests

2.2 Information Automatically Collected

When you use our Platform, we automatically collect:

• Usage Data: Pages visited, features used, and time spent on the Platform
• Device Information: Device type, operating system, browser type, and IP address
• Location Data: General location information (country, region) based on IP address
• Cookies and Tracking: See our Cookies Policy for details

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform
• Process and manage your bookings and payments
• Send booking confirmations, reminders, and updates
• Manage club memberships and administrative functions
• Calculate and display rankings and match results
• Communicate with you about your account and our services
• Send marketing communications (with your consent)
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Analyze usage patterns to improve user experience

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Clubs

When you book a court or interact with a club, we share relevant information (name, contact details, booking information) with that club's administrators to facilitate your booking and club membership.

4.2 With Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Email service providers
• Cloud hosting and storage providers
• Analytics and monitoring services

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure payment processing through certified providers

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Children's Privacy

Our Platform is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@openactive.net
[Additional contact information]

For users in the European Economic Area (EEA), you also have the right to lodge a complaint with your local data protection authority.