Frequently asked questions Most answers depend on how your club has set things up—booking windows, fees, who can play, and which modules they use. Each section links to the full feature page.
Getting started 球场预订解决方案 Events 支付 会员付费 邮件营销 排名 网站 Access control How do I create an account? Do I need a new account for every club? Which sports does Open Active cover? How does a club start using Open Active? Does every club work the same way? How do I enter a club event or tournament? Is events an extra module for the club? What if the event is full? Can visitors enter club events? Do I pay when I book a court? Who pays for visitors and floodlights? Which payment methods can I use? Do I get a refund if I cancel? Can unpaid fees stop me from booking? How do club rankings work? Who can enter match scores? Friendly or competitive — does it affect ranking? Is club ranking the same as the Open Active Virtual League? Does every club get a website? What can a club website include? Do we need a club website to use court booking? How do I connect a Centurion gate motor to Open Active? How do I wire the newer Centurion D5 Evo SMART to a Shelly 1 Gen3? How do I wire the older Centurion D5 Evo to a Shelly 1 Gen3? Which Shelly devices work for gates? Do members need to be at the club to open the gate? Does access control use the same Shelly account as court lighting? Is access control included for every club?