Frequently asked questions Most answers depend on how your club has set things up—booking windows, fees, who can play, and which modules they use. Each section links to the full feature page.
Getting started Baanboekingsoplossing Events Betalingen Lidmaatschapsbetalingen E-mailmarketing Ranglijst Website Access control How do I create an account? Do I need a new account for every club? Which sports does Open Active cover? How does a club start using Open Active? Does every club work the same way? How far ahead can I book a court? How long is a court booking? Can visitors book, or only members? How do I add playing partners or a visitor? Can I change who I am playing with after I book? How do I cancel a booking? Can I book a court only for serving practice? Why don’t I receive emails? What if I forgot my password? Can two people book the same court at the same time? Can I book from my phone? Do coaches and club managers follow the same booking rules as members? How do I enter a club event or tournament? Is events an extra module for the club? What if the event is full? Can visitors enter club events? Do I pay when I book a court? Who pays for visitors and floodlights? Which payment methods can I use? Do I get a refund if I cancel? Can unpaid fees stop me from booking? How do I join a club on Open Active? How do membership fees and renewals work? What roles can a club assign? Can the club add members for me? The club added me but I have never logged in. What do I do? Can I belong to more than one club? Can my children or family book under my account? What happens if my membership lapses? Does Open Active send the club newsletter? How does the mailing list stay up to date? Will I get emails from my club? Mailchimp or MailerLite — which one does my club use? How do I stop club newsletters? How do club rankings work? Who can enter match scores? Friendly or competitive — does it affect ranking? Is club ranking the same as the Open Active Virtual League? Does every club get a website? What can a club website include? Do we need a club website to use court booking? How do I connect a Centurion gate motor to Open Active? How do I wire the newer Centurion D5 Evo SMART to a Shelly 1 Gen3? How do I wire the older Centurion D5 Evo to a Shelly 1 Gen3? Which Shelly devices work for gates? Do members need to be at the club to open the gate? Does access control use the same Shelly account as court lighting? Is access control included for every club?